Question 1

What is your turnaround time on orders?

Accepted Answer

As a general rule we aim to send Premium p(javascript:void(0))acks out within 24 hours of order unless you have requested a specific date in respect of gifts f(javascript:void(0))or a special birthday or anniversary. Once we receive your photos our service will take normally up to 7 days depending upon volume of orders, Covid-19 quarantine of packages, size of job and if any special equipment or skills are necessary. If your job is urgent please let us know, we'll strive to turn it around sooner.

Question 2

I don't know how many photos I've got

Accepted Answer

We don't expect our customers to have an exact count of the photos. We have grouped our service offer to sizes related to boxes and courier costs (see Premium)(javascript:void(0)).
 
At the end of the job we'll tot up how many photos have been scanned. If the total is below the minimum for the service we will refund the difference on a per photo basis.
 
If the total is above the maximum for the service we will charge on a per photo basis.
 
Per photo charges are as follows:
 
S [Small - 0-100] 32p(600Dpi)40p(1200dpi)
M [Medium - 100-250] 24p(600Dpi)30p(1200dpi)
L [Large - 250-500]14p(600Dpi)17.5p(1200dpi)
XL [500-1000] 11p(600Dpi)13.25p(1200dpi)
XXL [1000-2000] 8p(600Dpi)10p(1200dpi)
 
For example, if you send us 3200 photos and book the XXL 600dpi service you will be charged a further £72 being 1200 additional photos  x 6p each. This will be payable at the end of the job processing and we will endeavour to let you know during the scanningif thsi is likely to be the case.

For large collections please contact us for bespoke pricing - we will work hard to provide the best possible quote. As a guide if we scan more than 10,000 photos  at 600dpi we will bring the per photo price down to 6p per photo.
 
And if you're still unsure of the benefits... read this blog Size isn't everything(https://www.relovephotos.com/post/size-isn-t-everything)

Question 3

What areas are covered by your service?

Accepted Answer

We collect from and deliver to all of mainland UK and Northern Ireland. 
Over time we have provided services to many overseas customers, just send us the photos by tracked courier (Essentials)(javascript:void(0)), upon our order form we add an additional £10 for international return of your photos if you are outside the UK and you select for your photos to be returned.

Question 4

I don’t want to scan as many as 250 photos. Don’t you have a service for less than this?

Accepted Answer

We have recently introduced a 0-100 photo offering. This is on a trial basis  and will help those with smaller requirements. Visit the order form (javascript:void(0))and select S(mall) for up to 100 photos. Or use this to do a bigger trial - [our free trial (javascript:void(0))is for three photos only]
-
Currently our service is stripped back and designed to cater for bulk scanning requirements. It’s possible in the future we will offer services for batches of photos at less than 250. 
-
Remember if you're unsure you can always use our free trial offer (click here)(javascript:void(0)), we'll scan and reVIVE three of your photos so you can see what you get and once again you can reLOVE them digitally!
-
SUGGESTION: Why not team up with a friend or family member and put your photos together in a combined box. That way you can still get to 250 and you will also be able to share the cost.

Question 5

I have two different coupon codes, can I use them both?"

Accepted Answer

Our coupon and discounts are structured to allow only one coupon per order. YOu have the opportuntity to enter the coupon in the final part of the order (javascript:void(0))process.

Question 6

Do you offer discounts for bulk?

Accepted Answer

We have tailored the service for the typical family "shoebox" however, we often digitise  larger and more complex collections. Use the contact form to let us know what's on your mind and we can put together a proposal. We already scale down our per photo prices based upon volume. At scale we can and will get the price down to 6p a photo.

Question 7

I have a regular commercial requirement - can you help?

Accepted Answer

Yes, just fill in the contact form and we'll make sure someone is in touch to discuss further.

Question 8

Do you have partner organisations

Accepted Answer

We are passionate about photos being curated and enjoyed by familiies and also being shared amongst old friends and distant relatives. We are delighted to offer special promotions from time to time to family history and University of Third Age (u3a) groups. 
 
See Family History (javascript:void(0))or u3A (University of the Third Age) (javascript:void(0))for more information

Question 9

Can you digitise videos and camcorder cassettes

Accepted Answer

Yes we can and often do for customers. 
 
The website does not yet have all of the ordering facilities for this or slides - it's on the way!!
 
In the meantime, you can place an order using our beta order form - just click here...
 
Beta Order Form(javascript:void(0))

NEW WEBSITE COMING SOON - WATCH THIS SPACE!!

NEW WEBSITE COMING SOON - WATCH THIS SPACE!!

"...I appreciated that they notified me by email as soon as my precious pictures were delivered to them. Nothing negative to say about this company, I can highly recommend. Thank you ReLove!"